We offer extended returns on all orders placed from November 1st and until January 13th, 2025. It is possible to return a present bought online in one of our stores, but we do not offer exchanges - only refunds. If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our web shop after having returned the item. Please note that the amount will be transferred back to the card that was used to place the purchase with.

Read more about returns and exchanges here.

We offer free giftwrapping. Giftwrapping is added to an order by clicking 'Add Giftwrapping' in the last step of the checkout process. You can add giftwrapping to all or selected items in your cart.

All gifts are responsibly wrapped using leftover organic cotton from our production following the Japanese Furoshiki tradition, ideal for reuse after the holidays. As an elegant final touch, a complimentary llama 'to/from' card is added to each gift, inviting you to write a considerate greeting.

This year, our signature wrapping comes in a beautiful undyed cotton version, adding an aesthetic final touch to the festive season. Each gift is thoughtfully wrapped.

Please note: if a product is too big, odd sized or bulky, we cannot guarantee it will fit into the fabric wrapping, therefore we cannot guarantee gift wrapping on all items.

We are pleased to offer an under-the-tree guarantee if your order is placed before the following dates (depending on the destination in the world):*

Denmark: December
20th.
Bornholm:
December 19th.
Germany:
December 18th.
Rest of EU: December 16th.
International delivery (outside the EU): December 13th.

*We'd like to emphasize that, due to the holiday rush with shipping companies, extra delivery time may occur. Therefore, we naturally encourage ordering as early as possible. Likewise, during the Christmas season, there may be situations where shipping companies are forced to deliver to a different pickup location than the desired one due to space issues.

Monday - Friday: 11 - 18
Saturday: 11-17

Our flagship stores will also be open Sunday 15th and 22nd of December from 11-15.

Our flagship stores are closed on December 24th, 25th & 26th, as well as on December 31st and January 1st, but we are always open online!