Terms & conditions
aiayu ApS
Indiakaj 2
2100 Copenhagen
Denmark
VAT: 30548558
Welcome to the aiayu.com website. Please take your time to read our terms and conditions before placing your order.
At aiayu we do everything we can to pass on correct information about the products. If we cannot fulfill your order, you will hear from us as soon as possible.
aiayu.com is certified by Ecommerce Europe Trustmark
How to shop at aiayu.com
1. Browse our selection, and choose the items you love. Mark the right color and size, and click ‘Add to basket’ to add it to your online shopping cart.
2. Find the basket icon in the top right corner, agree to our general shopping conditions by checking off the box that says ‘Terms & Conditions’ and click ‘Checkout’. From here, you will be led through our checkout system to succesfully complete your purchase.
Checkout
3. Fill in your personal details, and pick your preferred shipping method.
4. Fill in your payment information. Check that all you information is correct, and complete your purchase.
After your purchase is complete, you will immediately receive an order confirmation, as well as a separate e-mail with your invoice and tracking number once the order has been shipped.
Once you have placed your order and received the e-mail with your invoice and shipping information it is unfortunately not possible for us to make changes to your order. It has automically been sent to our warehouse.
Prices on website
Prices shown on the website are in EUR, and are inclusive 25% VAT, unless you have selected an alternative country outside the European Union, where VAT is not chargeable. If you have selected a NON-EU country, the price will be shown without VAT in checkout.
Customers purchasing from a country outside EU are served as DDU (door delivery duty unpaid), and will be charged by aiayu for the shipping costs only. Import duty and tax costs will be invoiced to you directly from the courier company.
Customers purchasing within EU are served as DDP (door delivery duty paid), and relevant import duty and tax costs are included in the final purchase price.
Right of withdrawal
You have 14 days right of withdrawal, when you shop at aiayu.com.
The right of withdrawal period expires 14 days after the day you initially received your product. You must notify us within 14 days of receipt, if you wish to withdraw your purchase. Please note that you cannot regret your purchase just by denying receipt of the product without informing us at the same time.
The announcement must be made through one of the following channels:
Email: webshop@aiayu.com
Phone: +45 33 32 32 80
In your message, you must make it clear that you wish to use your right of withdrawal. You can also choose to use our model withdrawal form and return it to us. The withdrawal form can be copy/pasted directly from this page unto an email:
Model withdrawal form
To
I hereby give notice that I wish to withdraw from my contract of sale for the following goods:
Ordered on (insert date)/received on (insert date),
Name of customer
Customer address
Date
Withdrawal of a part of an order
If you buy more than one item on our webshop, you can withdraw one or more items, even though they are bought and sent as one order.
Please note that you will not get the delivery cost refunded, if you withdraw a part of an order.
Return
You must send your order back to us no later than 14 days after you have informed us that you wish to regret your purchase. You must pay the direct and total cost of returning the product(s). Upon returning, you are responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit. The full responsibility for the product is yours until the product has been safely delivered to us on the listed return address.
Return items must be sent to the following address:
Aiayu
C/O System Transport
Kumlehusvej 1,
4000 Roskilde
DK
View more under Returns & Exchanges.
The condition of the product when you return it
You are only responsible for any diminished value of the goods resulting from the handling of the goods, other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words: you can test the product in the same way you would test it in a physical store.
If the product has been tested additionally, we will have to consider it used, which means that you, when withdrawing from the contract, can only get either a part of, or none of, the price reimbursed, depending on the commercial value of the product.
To receive the full price you must therefore behave, as you would in a physical store. You can test the product, but you cannot start using the product, as the latter will affect the outcome of a potential reimbursement.
Reimbursement
If you withdraw from the contract, you will of course receive the amount you have paid to us. In the event of a diminished value, for which you are responsible, this will be deducted from the price.
If you are using your right of withdrawal, we will refund all payments received from you, including delivery costs (not, however, additional costs incurred as a result of your own choice of a different form of delivery than the cheapest form of standard delivery, which we offer), without undue delay, and in any event no later than 14 days from the date on which we have received notice of your decision to withdraw from the contract. We will make the reimbursement to the same means of payment, which you used for the original transaction, unless you have explicitly agreed to something else.
We can withhold reimbursement, until we have received the goods, unless you provide us with documentation of having returned the products.
Please contact customer service at webshop@aiayu.com or at +45 33 32 32 80
if you have any questions regarding a delivery or a return/refund.
We are at your service from Monday – Friday between the hours of 9 am -15 pm, and we are happy to help with any questions you may have. We strive to get back to you as quickly as possible, usually within 24 hours.
Insurance and delivery
Aiayu ApS insures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point all responsibility for your purchased goods is passed on to you.
Upon returning a product, the full responsibility for the product is yours until the product has been safely delivered to us on the listed return address.
Faulty goods
All items are quality controlled and checked for any faults before they are dispatched to our customers. Should you receive an item that is not in perfect condition, please contact us immediately. Goods are classified as faulty if they are received damaged, or if a manufacturing fault occurs within 24 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
Complaint procedure
If you have any doubts, thoughts or in case of a complaint, please contact our customer service at +45 33 32 32 80 or by e-mail at webshop@aiayu.com. We will always strive to find the best solution. Should we, contrary to expectations, not be able to find a solution, you can choose to file a complaint with the Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. Read more www.naevneneshus.dk.
It is also possible to file a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another EU country than Denmark. The ODR platform is accessible here: http://ec.europa.eu/consumers/odr/.
Payment methods
We accept the following credit cards: MasterCard, Maestro, VISA, VISA Electron, JCB and American Express.
The amount will not be drawn from your card before the merchandise leaves our stock.
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. All information provided by you is gathered securely through the SSL (SecureSockets Layer). SSL is a protocol that encrypts your information, and ensures full security while the information is transmitted via the internet. Unauthorized persons will not be able to read your account number or other informations provided during the transaction.
If you are a customer whose credit/debit card is not denominated in Danish Kroner or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Reservation of amount If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until: we deduct the amount when we send the item, or the money is released according to agreement with your card issuer. You can read more about the rules for your specific card from your card issuer.
To complain about goods or services, the goods or services must have a value between 1.110 DKK and 100.000 DKK. If the goods you want to complain about are clothes or shoes the value must be at least 720 DKK. A fee will be charged.
Pay with Klarna - only for customers in DK, FI, AT, DE, NL, ES, FR, IT, IE & PT:
Pay now: This means you can pay by card directly at the checkout. Payment is taken when order is confirmed.
Pay later: This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
Please note, we only offer the currency that the respective shop is set to.
Shipping & delivery
To ensure that the most accurate pricing and delivery costs are displayed, we recommend that you click the link at the top right corner of our website, and select your country from the list of shipping destinations.
Free shipping:
We offer free shipping on all DK orders over DKK 1500.
For all other orders, the following shipping rates will be applied, depending on your shipping destination:
Shipping rates & delivery time to DENMARK:
GLS pakkeshop – 35 DKK / GLS Privat – 39 DKK / PostNord – 65 DKK
Standard delivery time 1-2 days.
Budbee – 19 DKK
Standard delivery time 1-2 days.
Shipping rates & delivery to countries within EU:
GLS courier service – €15
Standard delivery time: 3-5 days
Budbee – €5 (only available in Sweden, Denmark, the Netherlands, and Finland)
Standard delivery time 1-2 days.
Shipping rates & delivery time WORLDWIDE and non EU countries:
UPS – €25
Standard delivery time 3-6 days. Packages are delivered DDU (Door Delivery Duty Unpaid) and may be delayed in customs.
We ship to Faroe Islands and Iceland – the prices are €25 / 200 DKK and delivered by PostNord.
PLEASE NOTE: Orders delivered to countries outside the EC fiscal (VAT) area will not have VAT (DK Tax) charged to them. Also note that, depending on your order and country, you will be liable to pay local taxes and duties upon receiving your order, for which aiayu ApS cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you
Voucher/discount code
Unfortunately it is not possible to use two vouchers/discount codes for the same purchase.
Privacy policy
View our privacy policy here.
Date of latest update: 09.03.2023
