Returns & exchanges
Aiayu gladly accepts returns, but no later than 14 days from the date of receipt. Items should be returned new and unused.
Return label
If you are a customer shopping from one of the following countries, a GLS return label will be enclosed in your parcel:
Denmark
Sweden
Belgium
The Netherlands
Germany
Simply attach the label to the box carrying your goods and return form, and hand it over to your local GLS pick-up point. This option is easy and costs only EUR 8,00, which will be deducted from your total return amount. It will be listed on your credit note as ‘return label’.
If you are a customer shopping from a country that is not listed above, returns must be handled at your own expense. Please note that we do not accept packages sent as cash or collect on delivery.
Please send return items to the following address:
Aiayu
C/O System Transport
Kumlehusvej 1,
4000 Roskilde
DK
If you wish to exchange your purchase to a different size or style, please do so by placing a new order on our webshop after having returned the item.
Missing your return form? Download one right here.
Return/exchange in our stores
If you wish to return your purchase, it is possible to do so in the aiayu Store in Store Strandstræde 12, Copenhagen and the aiayu Store, Volden 34, in Aarhus C.
This option does not apply to The aiayu Market.
Remember to bring a filled-out return slip for reference. Please note that the return amount will be transferred to your account within 2-3 days, and cannot be transferred in the shop.
Webshop returns
Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your own expense.
As soon as we have received and accepted your return, the amount will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred.
Please note that it can take up to 10 business days for the refund to appear in your account.
When returning an item, you must pay the direct and total cost of returning the product(s). Upon returning, you are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.
The full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below on this page. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent.
The customer/sender alone is responsible for sending back the goods to us on the listed return address.
Norwegian orders placed on aiayu.com
Please note that Norwegian orders placed on aiayu.com can only be returned by sending to this address:
Aiayu
C/O System Transport
Kumlehusvej 1
4000 Roskilde
DK
Thank you for keeping this in mind when ordering.
Please contact customer service at webshop@aiayu.com or at +45 33 32 32 80
if you have any questions regarding a delivery or a return/refund.
We are at your service from Monday – Wednesday between the hours of 9 am - 16 pm, Thursday - Friday 9 am - 15 pm, and we are happy to help with any questions you may have. We strive to get back to you as quickly as possible, usually within 24 hours.
